Privacy

Introduction

Player’s Health’s mission is to help youth athletes set and reach their goals by making sports a better, safer, and more secure place. We achieve our mission by offering sports organizations the best risk management solutions, comprehensive insurance coverage, policy options, faster claims experiences, and a variety of products and services to address their specific needs.

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To do this, we recognize you must trust us with your personal information. Maintaining your trust is one of Player’s Health’s top priorities, and as a result, we abide by the following principles to protect your privacy:

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We protect your personal information and use it only in connection with your use of our website and Service as set forth in our Terms of Use Agreement and described in this Privacy Policy.
Because privacy and security go hand-in-hand, we have implemented industry standard administrative, technical and physical security safeguards designed to protect your and your employees’ information.

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This Privacy Policy applies to all the data, including previously-collected data, from visitors of playershealth.com as well as to users (“Users”) of the online services, mobile services, software, and other services that we provide or otherwise make available on playershealth.com (collectively, “the Service”).

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By using the Service, you agree to the terms of this Privacy Policy and our Terms of use. Revisions to the Privacy Policy

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Information Collection

The amount of information we collect depends on which features of the Service you use. Player’s Health needs personal information about your organization, your athletes, coaches and any stakeholder as applicable to provide the Service, and your providing the information to us constitutes your consent to our processing of this information. Additionally, because we provide a wide range of Risk Management and benefits management features, we may collect information about you from your sports organization, rather than directly from you. By submitting information to us, you represent and warrant that you have permission and the authority to do so and that any permission has been granted in accordance with applicable law.

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More specifically, we may collect the following categories of personal information about you:

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Registration Information: Your email address and password (your login credentials), and other information necessary to set up your account on the Service, which will depend on the features you use or your employer chooses to use.
Identity information: Your name, physical address, Social Security Number/tax identification number, and other identifiers used to manage and track staff compliance processes and benefits.
Demographic information: If you voluntarily submit information regarding your race in response to Equal Employment Opportunity Commission questionnaires to your employer through Player’s Health.
Bank account information: Player’s Health needs bank account and routing numbers if you use the Service to provide insurance services, brokerage partner payments, telemedicine and clinic engagement and intake.
Insurance information: If your sports organization manages or obtain insurances (General Liability, Participant Accident, D&O, Crime and Abuse & Molestation) through Player’s Health Cover, we may assist you with enrollment in insurance coverage, and Player’s Health Cover may process information related to your insurance coverage, including eligibility and enrollment information. We may also help you process or resolve claims for injuries, or incidents involving abuse.
Background Check Information: If you use PH Clear to manage your background check process, we may work with a third party to facilitate staff background checks and collect this information for you.
Information from Third-Party Sites and Services: If you use Player’s Health to manage third party services that integrate with the Service, we may have access to your information on such third-party services. We may, for example, have information about your use of a third-party registration service provider.
Device and IP Information: When you access the Service, we automatically receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the internet, in addition to other technical information such as your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system, and the name of your ISP or mobile carrier. Player’s Health may log this information and analyze it to determine anomalous behavior, detect threats and generally improve the Service.
From your interaction with Customer Support: When you contact our customer support team, we may review your Player’s Health user profile. Customer support will collect the information necessary to categorize your questions, respond to them, and, if applicable, investigate and resolve any issue you bring to our attention or that we discover independently. We may also use this information to track potential problems and trends, improve the Service, and customize our support responses to better serve you.
Cookies, Beacons, Mobile SDKs, and similar technologies: We use cookies and similar technologies, including beacons in email messages, and application developer platforms that use mobile Software Development Kits (“SDKs”) to collect information about your use of any mobile application that we make available to you, and other information related to how browsers and mobile devices interact with the Service. These technologies help us recognize your browser or mobile device when you log in to our website and use our mobile applications and help us improve your experience with the Service, increase Player’s Health’s security, and measure and improve the use and effectiveness of our Service. Player’s Health also uses these technologies to serve advertising to you on other sites using third party advertising services. You can control the cookies set in your browser and even block them entirely by configuring your browser settings. If you block cookies, however, you may not be able to use the Services. Additional options for controlling how or whether Player’s Health can target you with advertising is detailed in Section 2 (advertising and marketing) of this policy. By visiting Player’s Health website or using our mobile applications, you consent to the placement of cookies and beacons on your browser, and our use of mobile SDKs in accordance with this Privacy Policy.
Health care information: Players Health will use information related to your health care in order to provide the Service.

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Uses and Disclosures of Your Information

Player’s Health uses the information it collects about you as set forth below:

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To provide the Service: Player’s Health uses the information it collects to provide the Service to our Users – including to provide User-specific and customized experiences where necessary and appropriate, with the goal of enabling a safe sports environment through our platform.
To improve and customize the Service: Player’s Health seeks to improve your experience with the Service. As a result, we will analyze data we collect about your use of the Service to inform how we can improve our products, including our software, infrastructure, user interfaces, and integrations with our partners.
To integrate with Third Parties: To support our Users and ensure safety in sports, Player’s Health may integrate our system with third parties. For example, Player’s Health may integrate the Service to support your preferred sports registration service. If you have an independent direct relationship with a third party integrated into the Service, any permissions you may have granted to that third party will govern their use of your data. Otherwise, any third party used by Player’s Health to help provide the Services will not have any independent right to access or use your personal information.
To communicate with you: Player’s Health wants to help you know how to best take advantage of the Service, especially as we improve and develop new features. We may send messages relating to your use of the Service – for example, we may send you a note that a new concussion legislation has passed. We may also send you messages about Service-related matters through our dashboard or by email. Also, because we want to improve the Service, we may occasionally send promotional materials out via email so that you are able to take advantage of new or unused features. More details about our advertising and marketing activities are provided below. You can control whether you receive future non-Service-related messages by unsubscribing in the message itself.
To advertise and market to you: As noted above, Player’s Health relies on cookies, beacons, and mobile SDKs to recognize your browser or mobile device in order to serve you ads. These same technologies are used by Player’s Health to analyze the effectiveness of our advertising and email marketing campaigns. Player’s Health may use third party services, data, and software tools to target advertising to you, perform campaign effectiveness analysis, help us identify and reach potential Users, and track the performance of our site and advertising generally. Player’s Health’s third party advertising vendors do not have any independent right to use Player’s Health’s personal information or that of its Users.
To work with our vendors and service providers: Player’s Health uses third party vendors and service providers to provide the Service to you. For example, we use Amazon Web Services (AWS) to host the Service in the secure AWS cloud, and, as mentioned above, we also use third parties to help us advertise and market to you. We may also provide some of your information (your email address, for example) to a service provider in order to reach you with an email campaign about new Player’s Health features, however, our service providers and vendors have no independent right to use your data. Similarly, Player’s Health’s instance in AWS is not accessible to any Amazon employee except at our request and to carry out our instructions. In other words, all our vendors are limited to their use of your data in the same way that we are limited in our use of your data by this Privacy Policy.
To comply with valid legal process and similar disclosures: Player’s Health may disclose your information as permitted by law or as reasonably necessary to:

Comply with a legal requirement or process, for example, civil and criminal subpoenas, court orders or other compulsory disclosures;
Enforce this Privacy Policy or our Terms of Use Agreement; or,
To protect the rights, property, or safety of Player’s Health, our employees, or our Customers and Users.

To disclose to a third party as the result of a sale or change in control of Player’s Health: Player’s Health may disclose your personal information to a third party as part of a sale of the assets of Player’s Health, or an affiliate, or as a result of a change in control of Player’s Health or an affiliate, or in preparation for any of these events. Any third party to which we transfer control or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

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Your Choices

Opt-Out of Behavioral Advertising and Cookies. To learn more about advertising technologies and how to opt-out of online behavioral advertising, please visit https://www.allaboutcookies.org or the Network Advertising Initiative’s online resources, at https://www.networkadvertising.org, or the Digital Advertising Alliance at https://www.aboutads.info/choices/. You may also opt out of tracking and receiving online behavioral advertising on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at https://wwwaboutads.com/info/appchoices. These sites are not controlled by Player’s Health, but provide an opt-out from advertising exchanges. Depending on your mobile device, you also can control tracking technologies through your settings by resetting your advertising ID. Please note that the only way to completely “opt out” of the tracking that cookies and other technologies enable is to actively manage the settings on your browser or mobile device, which may negatively impact your ability to use the Service.
Retention: Player’s Health retains the personal information you provide while your account is in existence or as needed to provide you the Service, including customer support-related reporting and trend analysis. We may retain Customer or User information if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Customer, Users, or related parties, prevent fraud and abuse, or enforce this Privacy Policy or our Terms of Use Agreement. We may retain personal information, for a limited period of time, if requested by law enforcement.

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Important Information

HIPAA: Notwithstanding anything to the contrary, if Player’s Health is providing you with the Service pursuant to a contract with a Covered Entity, Player’s Health will be a Business Associate of that Covered Entity and shall treat all Protected Health Information as required under the terms of its Business Associate Agreement (capitalized terms not previously defined shall have meaning set forth at 45 CFR 160.103). This Privacy Policy shall not limit the rights or obligations of Player’s Health under the aforementioned Business Associate Agreement.
Security: Player’s Health has implemented industry standard administrative, technical, and physical security safeguards designed to protect the personal information that you provide. Access to your data on our Service is password-protected, and data is protected by SSL encryption when it is exchanged between your web browser and the Service. We also support secure https access to the Playershealth.com website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks.
As you know, however, the Internet is not a 100% secure environment, and as a result, we cannot ensure or warrant the security of any information that you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our administrative, technical, or physical safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password.
Storage and Processing: Your information collected through the Service may be stored and processed in the United States or any other country in which Player’s Health or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Player’s Health or its affiliates or service providers maintain facilities as well as to the use and disclosure of information about you in connection with the foregoing as described in this Privacy Policy.
Changes to this Privacy Policy: Player’s Health may change this Privacy Policy from time to time. If we make material changes to the Privacy Policy, we will provide notice to you though the Service or by some other means, such as email. Please review this Privacy Policy frequently, and any notice we provide about material changes carefully. If you agree to the changes, simply continue to use our Service. If you object to any of the changes to our terms and you no longer wish to use our Service, please let us know. Users may not be able to close their accounts without first finding an alternative arrangement to handle their Health records with their sports organization. This Privacy Policy applies to all information that we have about you and your account. Using our Service after a notice of changes has been communicated to you or published on the Service shall constitute consent to the changed terms or practices.
California’s Shine the Light Law: California Civil Code Section 1798.83, known as the “Shine The Light” law, permits Users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their own direct marketing purposes.
California’s Do-Not-Track Disclosure: As required by the California Online Privacy Protection Act (California Business and Professions Code Sections 22575-22579), Player’s Health notes that although we do our best to honor the privacy preferences of our Users, and have implemented industry standard safeguards as described above, we do not respond to Do-Not-Track signals from your browser at this time due to the lack of a neutral and consistent industry standard. Player’s Health does not collect personal information about your online activities over time and across third party websites or services. However, when Player’s Health uses third-party services, data, and software tools to target advertising to you, these third parties may collect personal information about your online activities over time and across third party websites or services.
Users under the age of 13: The Service is a general audience site not directed at children under the age of 13. Unless listed as a dependent under an adult’s insurance policy or other insurance benefits, Player’s Health does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13 that is not a dependent of one of our Users, please contact us as set out in Section 5 below.

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Contact Us

You may contact us by mail at:
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Privacy Policy Issues
Player’s Health Privacy Officer
718 Washington Ave Suite 401
Minneapolis, Mn 55401

You may also reach us by email here or by submitting a support ticket.